Client Overview
A leading public utility organization transformed their IT infrastructure using Concierto Migration and Managed Operations, achieving an 18-week end-to-end transformation timeline. The organization is a large public utility authority providing essential public services to the community, where service continuity is paramount. Concierto's AI-powered automation enabled migration of 96 VMs and 7 VDI across four automated waves, established comprehensive managed operations from day one, and transitioned seamlessly to 3-year steady-state operations.
Industry: Government & Public Utilities
Organization Size: Large Public Utility Authority
Transformation Focus: Cloud Migration | Managed Operations | Infrastructure Modernization
Concierto Platform: Migrate | Manage | Maximize
Timeline: 18 weeks accelerated transformation
Business Challenges
Infrastructure Modernization Imperative: Aging on-premises infrastructure required increasing maintenance overhead while lacking the scalability, resilience, and disaster recovery capabilities needed for modern operations supporting critical community services.
Mission-Critical Service Continuity: As a provider of essential public services, the organization could not afford extended downtime or service disruptions during transformation.
Resource and Timeline Constraints: Limited internal cloud expertise combined with accelerated timeline requirements meant traditional 12-18 month migration approaches were not feasible.
Compliance and Governance Requirements: Operating in the public sector demanded rigorous compliance with regulatory requirements and established governance frameworks.
Solution Approach
Track 1 – Assess, Mobilize, and Migrate: Assessment used automated discovery via Concierto creating a complete infrastructure inventory, break-fix analysis, and cost optimization recommendations. Mobilization included cloud foundation validation, Move Group definition, and pilot migration execution. Migration automated 96 VMs and 7 VDI across four waves with systematic validation. Hypercare provided post-migration stability monitoring and smooth transition to managed operations.
Track 2 – Managed Operations and Break-Fix (3 Years): Pre-migration operations provided immediate operations for the existing AWS environment (23 servers) including AIOps, automated patching, and database support. Break-fix remediation resolved issues including internet access validation and NAT/Internet Gateway fixes. Steady-state operations provided continuous monitoring using ITSM and ITIL frameworks, incident management, and cost optimization.
Track 3 – Palo Alto Deployment: Security enhancement including network preparation, license setup, and virtual firewall configuration.
Flex Modernization Options: Complete DR Build with AWS DRS configuration and failover testing, Database Modernization using AWS Database Migration Service, Application Modernization with container migration and DevOps/CI/CD pipeline adoption, and Cloud Native Build with microservices architecture implementation.
Business Benefits
The customer was able to realize the following benefits:
18-week complete transformation achieved versus traditional 12-18 month timelines through intelligent automation and unified platform approach.
96 VMs and 7 VDI successfully migrated to AWS with comprehensive disaster recovery capabilities and governance framework covering IAM, logging, network security, and data protection.
24x7 monitoring with 8x5 expert support ensuring continuous availability for critical community services.
Three-year managed operations engagement with monthly service health reports and quarterly cost optimization reports.
AWS funding benefits leveraged, reducing transformation investment while technical teams were freed from routine infrastructure management to focus on strategic initiatives.
Modern, scalable cloud infrastructure with built-in disaster recovery replacing aging on-premises systems.